A softphone is a software program that allows users to make calls, conduct video conferences, and more right from their computers and mobile devices. Softphones provide greater flexibility and access compared to traditional desk phones. Many modern softphones now feature innovative login methods like click & scan for faster access.
A softphone essentially enables you to use your device’s microphone and speakers to place and receive calls via the Internet rather than a phone line. This allows you the freedom to communicate from anywhere, not just your office desk.
Softphones connect to your company’s cloud-based phone system and on-site PBX system to fully integrate with existing numbers and infrastructure. This gives you the same capabilities as your regular office phone straight from your desktop or mobile device screen. Modern tools like video conferencing, screen sharing, call transfer, and recording make softphones a highly versatile remote working aid.
The Benefits of a Softphone Solution
There are many advantages to using a softphone solution, including:
- Flexibility – Answer calls on the go with your laptop, smartphone, or tablet
- Cost saving – No need for expensive new desk phones
- Streamlined communication – Integrates easily with your email, CRM software, and other tools
- Enhanced features – Call recording, conferencing, secure chat and more
As the shift to hybrid remote work continues, providing employees with softphone access is key. This allows call control from anywhere while retaining one professional company identity.
Introducing Click & Scan Login
For added security and speed of access, many leading softphone systems now utilize innovative login methods like Click & Scan.
Instead of manually entering cumbersome username and password credentials every time you access your softphone, Click & Scan enables one-touch login by simply scanning a QR code. This article will explore how Click & Scan login works to provide fast, secure softphone access.
How Click & Scan Login Works
With Click & Scan login enabled:
- Your administrator first configures your softphone account by registering your device
- A unique QR code is generated and assigned specifically to you
- This QR code acts as your new device “credentials”
- To access the softphone, you simply open the app and scan your code using your device’s camera
- Recognition of your valid QR code logs you into your softphone instantly
This saves you time by removing manual login while also enhancing security. If your QR code is your “password”, you simply scan instead of typing credentials susceptible to phishing or unauthorized access.
Multi-factor authentication takes this up to another level by requiring an additional step like a PIN.
Getting Set Up with Click & Scan
Before getting started, your IT or communications team will need to:
- Purchase valid softphone software licenses that include Click & Scan capabilities
- Create user accounts within the softphone solution
- Enable Click & Scan login by activating QR code passwords
- Assign each employee account their custom QR code
- Download and install the accompanying mobile or desktop softphone app to devices needing access
Employees will then receive instructions on getting set up using the newly deployed softphone apps with Click & Scan.
The Click & Scan Login Process
Once your softphone app is installed, simply follow these steps each time you want to login:
- Launch your softphone app
- Allow the app to access your phone’s camera when prompted
- Tap Get Started and select “Sign in with QR code”
- Align your camera over your Click & Scan QR code to scan it
- Click Done after feeling the device vibrate indicating a successful scan
That’s it! Scanning your unique QR code password logs you directly into your softphone account each time. Much easier than inputting a complex alphanumeric password!
Customizing Your Softphone Settings
Once inside your softphone app, customize it to your preferences:
- Set your availability status
- Input your location
- Select a softphone number to display for caller ID purposes
- Integrate contacts from your cloud directories
- Enable call forwarding, notifications, and other options
Be sure to also set up your voicemail, record greetings, and determine your call flows.
This personal customization ensures you maximize productivity with the softphone.
Additional Click & Scan Features
Beyond simplified login, some softphones equip Click & Scan with extra capabilities like:
- Call Pop to pull an active desktop call over to your mobile device seamlessly via scan
- Easy multi-device pairing between desktop and smartphone apps
- Streamlined file transfer by scanning to send/receive documents
Speak to your platform provider to ensure these features are supported.
If issues arise with your Click & Scan access, check:
- Internet connectivity is stable
- The correct app is installed for your device’s OS
- Your scanning technique fully captures the QR code
- The app has proper OS & camera permissions enabled
- You have the latest softphone app updates
For further support, speak to your IT administrator.
Frequently Asked Questions
Q: Is my QR code ever recycled and assigned to other users?
A: No, your unique scannable QR credential remains fully exclusive to your registered devices for security.
Q: Can someone else log in with my QR code if I share an image of it?
A: No, the QR codes are encrypted and device-specific. However, refrain from openly displaying your QR code.
Q: If I lose my registered mobile device, can my QR code login be disabled?
A: Yes, contact IT immediately so they can deactivate your compromised credential until your replacement device is secured and reregistered.
Implementing a Click & Scan powered softphone solution makes managing communications far simpler in today’s increasingly decentralized work environments. With fewer manual login frustrations, streamlined device pairing, and enhanced security, productivity is maximized. Evaluate options to equip your team with secure softphone access via innovative Click & Scan functionality.